Dynabook Service Portal

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This page is exclusive for all Key Account (Corporate/Government/Schools) and Registered Service Plan (such as onsite service) customers who require a service for their Dynabook & Toshiba notebooks.

All Retail and Standard Service customers who require a service for their notebooks click here.

If you purchased your machine outside of Australia or New Zealand call our Support Centre on 1300 DYNABOOK / 1300 396 226 (AU) or 0800 DYNABOOK / 0800 396 226 (NZ). 8am-6pm (AEST) Monday-Friday, Excluding national public holidays.

Please note: By booking a request online, you are agreeing to our warranty Terms & Conditions, which states that if the fault is found to be non-warranty (for example, a software issue or physical damage), then our minimum service fee is payable.

Device Information

Serial Number

Model Number

Service Type

Please enter the Serial Number of the unit

Name and Address

First Name

Last Name

Company Name

Level / Building / Shop / Unit

Street Address

Suburb / City

State / Province

Postcode

Country

Contact Details

Phone Number (Inc. Area Code)

Mobile Number

Alternative Contact Name

Alternative Contact Phone

Confirm Email

Name of person booking the service (if different from above)

Phone of person booking the service (if different from above)

Other Information

Computer Password - required for testing purposes

Problem Summary (Describe all problem symptoms and any damage/impact/liquid spill to the product clearly)

* Charges for assessment and/or service, courier fees apply for products/issues that are not covered by warranty.

* For screen issues or cosmetic damage, please attach clear photos.

Additional Information (e.g. Troubleshooting taken, any special requirements, availability for onsite visit etc.)

* For power related/boot issues:
a) Check if the correct power adaptor/cable is being used and try alternate working cables if available.
b) Power cycle the notebook by turning off the unit, unplugging the power cable, pressing and holding the power button for 15 seconds and then restarting the unit.

Customer Reference Number

Upload Attachments

Attach Error Messages / Photos / Proof of Purchase

(No files uploaded)

Terms and conditions I have read and agreed to the terms and conditions

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